Customer Return Authorisation

To register your product return, please fill in the form below. 

Please refer to “Standard Conditions of Warranty for e2v technologies Products” before completing the Request for Return Material Authorisation form. We would draw your attention particularly to section 3. Return Procedure.

To assist you in returning goods to us please refer to Return Shipping Instructions. 
 

It is essential that a full and accurate description of the fault is given when completing the RMA request form, including where applicable, the number of hours operated before failure occurred.

We reserve the right to make a charge for the cost of evaluation if a product in warranty is found to have no fault.

Some of our products are subject to UK Government export licence regulations and we may have to ask you to provide ultimate end user information. We will contact you if this or further information is required.

Contact Details

• *Company/Customer Name:
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• *Contact name:
• *Email:
• *Telephone:
• Mobile :
• Fax :
• *Returnee Address (to where goods are to be returned):
• Product originally purchased from :
• End User Address (if different) :

Reject / Return

• *Returns id:
• Original e2v Order/Delivery Note Number :
• Your reference for return :
• *Returned Product Name and Description:
• Hours of operation (Electron devices only) :
• *Quantity:
• *Serial Number:
• Date purchased from e2v :
• *Date Product Received:
• *Date Product first Tested:
• *Date Product Placed in Operation:
• *Date of Product Failure:
• Make, model and description of equipment in which product is used (including operating frequencies, related voltages, currents and circuit component values if relevant) :
• *Description of failure:
• *Reason for return: Please select...Incorrect product deliveredIncorrect quantity deliveredEarly deliveryDelivery errorOut of box failureFailed in warrantyFailed outsite of warrantyOther

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